---
title: Support
url: 'https://www.faunalia.eu/en/support'
markdown: 'https://www.faunalia.eu/en/support.md'
lang: en
date: '2019-02-14'
description: 'Assistance and support of Free and Open Source GIS: QGIS, PostGIS, GDAL, MapServer, GRASS'
taxonomy:
  archives_month:
    - feb_2019
  archives_year:
    - '2019'
---

# Support

Faunalia is the first company in Italy to provide technical support for [QGIS](https://www.qgis.org/en/site/).

For years, we have been providing support to dozens of private companies, public institutions, and professionals.

Thanks to more than twenty years of experience, we offer our clients technical support services tailored to different timeframes. Our ongoing training in cutting-edge GIS techniques enables us to design customized support contracts tailored to specific client needs. In case of technical issues, Faunalia guarantees rapid intervention and constant support to ensure the timely restoration of normal workflow operations.

By actively participating in the software's development, Faunalia ensures cost-effective, high-impact solutions with customizable options for individual professionals and institutional clients alike.

We are official **Service Providers** for all the main projects, and we offer high level professional services for:

- [QGIS](https://www.qgis.org/resources/support/commercial-support/) (Desktop and Server)
- [PostgreSQL](https://www.postgresql.org/support/professional_support/europe/) and PostGIS
- [GDAL](https://gdal.org/community/service_providers.html#other-service-providers)
- [GRASS](https://grass.osgeo.org/)
- [Lizmap](https://www.lizmap.com/en/)

To best meet project needs, Faunalia offers flexible support packages: hourly and/or half/full-day work sessions. For on-site technical assistance, our team is available for travel upon prior coordination.

To better serve Public Administrations, our services are also available on the [Electronic Marketplace for Public Administration, MePA](https://www.acquistinretepa.it) with dedicated offers: to search for our products you need to **login** and search for *faunalia* in the product codes.

Our support is **comprehensive**, covering a wide range of services:

- Installation, configuration, and upgrading (both client-side and server-side)
- Migration from proprietary GIS systems (e.g., ArcGIS, Oracle Spatial) to open-source GIS solutions (e.g. [QGIS](https://www.qgis.org/en/) and [PostGIS](http://postgis.net/))
- Email and phone support
- On site support
- On-demand bug fixing
- Performance optimization and scalability enhancement services

[Contact us](mailto:info@faunalia.it?Subject=Support) for more information.

---

## Navigation

- Previous: [Development](https://www.faunalia.eu/en/dev.md)
- Next: [Solutions](https://www.faunalia.eu/en/solutions.md)